Full Overhaul Warranty Policy
OS Transmissions provides Full Overhaul services for customers who bring their vehicle directly to our facility for diagnosis, transmission removal, rebuilding, installation, and testing.
Unlike Bench Work services, OS Transmissions controls the complete transmission service process during a Full Overhaul. As a result, warranty coverage differs from Bench Work services.
This policy applies exclusively to Full Overhaul services performed by OS Transmissions.
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What Is Included in a Full Overhaul
A Full Overhaul service may include:
- Initial vehicle evaluation
- Diagnostic testing
- Transmission removal
- Transmission teardown and inspection
- Rebuild or remanufacturing procedures
- Replacement of worn internal components
- Reinstallation of the transmission
- Fluid fill and verification
- Road testing when applicable
Additional services may be recommended based on inspection findings.
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Warranty Coverage
OS Transmissions warrants the rebuilt transmission against defects in workmanship and internal component failure directly related to the rebuilding process.
Warranty coverage applies only to the rebuilt transmission assembly and is subject to the conditions outlined in this policy.
Warranty coverage is non-transferable and applies only to the original purchaser.
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Diagnostic & Evaluation Procedures
Prior to transmission removal, OS Transmissions may perform:
- Scan tool diagnostics
- Diagnostic Trouble Code (DTC) evaluation
- Road testing
- Electrical system inspection
- Fluid condition evaluation
- Transmission performance evaluation
Vehicle symptoms may originate from systems outside the transmission assembly.
Diagnostic charges may apply regardless of final repair authorization.
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Supplemental Repairs & Customer Authorization
During teardown or inspection, additional damaged components may be discovered that were not visible during the initial estimate.
Examples may include:
- Hard-part damage
- Torque converter failure
- Valve body issues
- Pump damage
- Case damage
- Electrical component failure
When additional repairs are required, customer authorization may be requested before work proceeds.
Additional charges may apply for parts, labor, or specialty services.
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Customer Responsibilities
Customers are responsible for:
- Maintaining proper fluid levels
- Following manufacturer maintenance schedules
- Reporting drivability concerns promptly
- Avoiding continued operation when transmission problems are present
- Following any service recommendations provided by OS Transmissions
Continued operation after warning signs appear may result in additional damage not covered under warranty.
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Warranty Exclusions
Warranty coverage does not apply to failures resulting from:
- Overheating
- Fluid contamination
- Cooling system restrictions
- External electrical failures
- Engine performance issues
- Improper modifications
- Racing or competitive use
- Operator abuse
- Towing or loading beyond intended vehicle limits
- Accidents or collision damage
- Customer-supplied parts
- Failures unrelated to the rebuilt transmission assembly
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Severe-Duty & Commercial Use
Commercial, fleet, towing, utility, contractor, and severe-duty applications may require specialized rebuild solutions.
OS Transmissions reserves the right to recommend Heavy-Duty / Fleet rebuild services when vehicle usage indicates increased operating demands.
Warranty coverage does not extend to failures resulting from operating conditions that exceed the intended design parameters of the selected rebuild package.
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Warranty Claim Procedure
To initiate a warranty claim, customers may be asked to provide:
- Repair invoice/order number
- Vehicle information
- Current mileage
- Description of symptoms
- Supporting diagnostic information
OS Transmissions reserves the right to inspect and evaluate all warranty claims before determining coverage.
Final failure determination shall be made by OS Transmissions after inspection.
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Storage & Vehicle Abandonment
Vehicles left at OS Transmissions after completion of service may be subject to storage fees.
Vehicles not claimed within a reasonable period may be subject to additional actions permitted by applicable law.
Storage policies may be provided separately.
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Warranty Limitations
OS Transmissions’ liability is limited to repair, replacement, or adjustment of the rebuilt transmission at our discretion.
OS Transmissions is not responsible for:
- Vehicle downtime
- Rental vehicles
- Towing expenses
- Loss of income
- Loss of business
- Incidental damages
- Consequential damages
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Questions?
Our goal is to provide reliable transmission solutions and clear communication throughout the repair process.
Customers are encouraged to contact OS Transmissions with any questions regarding diagnosis, repairs, maintenance recommendations, or warranty coverage.